HORRIBLE SERVICE FROM VODACOM

After so many years with Vodacom, I am very disappointed with the horrible service received from Vodacom. I have ordered a Data deal online for 199, 20GB day 20 GB Night. They delivered the sim however the sim was unable to read on any devices, even went to the store and it failed. One of the consultants advised that the sim card might be damaged and I should do a sim swap, I did a sim swap and I was requested to pay R80. Sim swap was done, the same error was still occurring the sim card was unable to be detected on all devices, they even tested this at the store. I contacted Vodacom spoke to a lady by the name of Nomvula Nqabisa, she didn't bother to listen to my problem and she was telling me about 24 hours and the sim will work, she promised to call me even now she haven't called nd sim card still not working. I called the Vodacom again seeking for help with making the line work, sadly all consultants advised that they cannot help me. its shocking!! i therefore requested to cancel the contract since I'm not getting help, the lady I spoke to didn't even bother to try and find a solution she just led me straight to cancel the contract, i even asked her that how on earth would you let a customer go like that, she didn't care . This is how you treat customers ? if my other contract finishes its actually a done deal, I wont be getting any product with Vodacom ever!!! The data number in question is ***