1 reviews | Active since Jan 2019
Horrible service from Vodacom
I have sent a request to get an message alert removed from my profile . When i call Vodacom accounts the said I need to go instore a store , i then go into the Chatsworth Vodacom store ans the consultant there refuse to help me remove the message . she did not even call anyone to say that she has tried and she can not do anything . She just says we cant do that . Then I log it with customer care a day later the request was closed . Up till today the message still pops up and i am unable to upgrade online. This is very frustrating as no 1 wants to help you . If vodacom does not want to help me remove the message . I will cancel my contract and take my business else were i know i wont have such horrible service . It has been 1 month now that i am trying to resolve this and no 1 from Vodacom wants to help .
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)