Horrible service from Vodacom

I have a problem with Vodacom and have really reached my wits end. My phone was ****** on the 26th last month. On the 27th September I app**** for a contract at Vodacom and was approved. I received emails and sms's confirming my approval. The next day when i phoned Vodacom to find out what is happening they told me that the contract was cancelled due to non contact. This happened three times because after each time they re-apply and then it gets approved and cancelled. All the time they are in constant contact with me and then cancelled due to non contact. I finally insisted to speak to the manager and she keeps saying she will call me back and never does. The guy that is trying to help me Ricardo has been excellent but cannot do much due to bad management. Now they tell me that Vodacom head office is the problem because the cannot capture the double deals from their side and they are getting no support from the head office. I am not winning here after i was told it will take 3 to 5 working days. They advised that i go into the branch and the branch declined the application due to me over applying. They keep telling me that the problem is not with me its internal, however I am suffering tge consequences. ********** 979