Horrible service from Vodacom

My phone was blacklisted in error (Not by me!) on 17 February. I have provided Vodacom with all documentation they have requested to unblacklist the phone, including proof of ownership after they insinuated that I was using a ****** phone. I have been **** to, made empty promises and, on top of the inconvenience and frustration, I have been made to feel like a ********. Despite being told on 3 March that the phone had finally been unblacklisted, it still doesn't work.<br> <br> I have never experienced such poor customer service from any company in my life. Customer Care consultants have been unfriendly, some downright rude and treated me as if I am stupid. I have now been without a phone for 18 days. This should have been a simple matter to resolve. Vodacom has made no effort to make this right rather making me feel like a **** and a ********.<br> <br> This has cost me a significant amount of time and money since I earn my living being paid by the hour, on a no work no pay basis. I expect some kind of compensation for not having a working phone for nearly three weeks not to mention the time and money trying to sort this out has cost me. This was Vodacom's mistake not mine!<br>