Horrible service from vadashop cresta from Abington Tony Chikwanda

I experienced the worst service at vodashop cresta from a sales person by the name of Abington Tony Chikwanda. I app**** for a contract on the 23rd May from him my contract got approved the next day then he promised that I will get the phone the next day on th 25th of May at 12:00 all this time I was the one who is been calling him emailing him and he never respond to my mails or calls as he is never in the store, I went to the store personally as he is not communicating with me when I got to the store he was just chilling and I asked him about the phone and he showed me the phone and again he assured me that I will get the phone the next day at 12:00 and I asked him to port my number from MTN to vodacom he said he will do it immediately which he never did and I also sent him a mail to change the package which I was approved for, again he didn’t reply then I phoned the store luckily I got hold of him then he promised that he will change the package and mail me the details which he never did, on the day I was supposed to get my phone I phone the store just to follow up if everything is still according to what we discussed then I was told he is only coming to work at 12:00 I was surprised because he said I must come get the phone at 12:00 I sent him a mail again he didn’t respond I called they told me he was busy, around 13:30 I decided to go to the store to follow up I found him sitting and I asked him what’s happening with my contract and why is he not replying to my mails he told me that he was busy with clients but if I want to be helped quickly I can go elsewhere infect MTN is just around the corner from his store I can go there they will help me because he is busy with clients I asked him if he’s telling me to go get a contract else where he rep**** I don’t care go elsewhere and when I left the store one of the clients who was in the store stopped me and said to I must the other vodashop as he sow how rude the guy was towards me, he said he was also at the store for an upgrade but he rather go to the other store.

If this is how Vodacom customer are treated then I don’t what to say.