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Akshar S

1 reviews | Active since Jul 2022

17 Dec 2025, 11:20

Horrible service from the Vodacom team

Dear Vodacom and Flook Teams,

I am extremely disappointed with the service I have received from both Vodacom and Flook. Despite multiple attempts to contact your teams, I have received no feedback, no assistance, and no resolution to my issue.

I purchased shirts on the Vodabucks Store and received an SMS with a code to redeem on the Flook website. However, despite following the instructions exactly, the code does not work, and I am unable to redeem my purchases online. This is not only frustrating but also raises serious concerns about Vodacom and Flook issuing invalid or non-functional redemption codes. This situation feels misleading and completely unacceptable.

Adding to my frustration, neither Vodacom nor Flook has responded or provided assistance despite multiple attempts to reach out. The lack of communication and accountability is shocking, sending me emails telling me there is escalation but its going on for close to a month now.

I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable, and I will continue to escalate this matter until it is addressed.

Please respond without delay.

Kind regards, Akshar Singh

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Replies (1)
AS
Akshar S's update19 Dec 2025, 15:09
Reviewer Update
I am lodging a formal complaint regarding Vodacom’s handling of my query related to a Vodapay Summer Deal transaction.Vodacom has processed a refund to my account for the above-mentioned transaction without my consent, despite me explicitly advising the Vodacom representative handling my case that I did not want a refund. My request was for Vodacom to honour the special deal offered under the Vodapay Summer Deals, for which my transaction was successful.Subsequently, Vodacom informed FLOOK that the query was “closed” on their end solely because they issued a refund. This action was taken unilaterally and directly contradicts my clear instruction and original request.The fact that Vodacom refunded the transaction is, in my view, proof that the transaction was successful and that Vodacom failed to uphold the service and promotional offer that was advertised and accepted. This conduct constitutes misleading consumers and may amount to false advertising, as the advertised offer was not honoured despite compliance on my side.I am therefore escalating this matter to the Ombudsman for investigation, as I believe Vodacom’s actions are unfair, misleading, and not in line with consumer protection principles.I request that this matter be reviewed and that Vodacom be instructed to honour the original promotional deal as advertised, rather than unilaterally closing the matter through an unsolicited refund.Yours faithfully,
Akshar Singh