Horrible service from Marisa from Vodacom sales

I took a contract with Vodacom 2 weeks ago. I told the consultant that maybe I should wait to see if there will be any specials in the next month she said it's fine I can always cancel and take out a new contract if I change my mind within a week. The phone happened to be faulty so I cancelled contract to take out a new one the debit order had already gone off. I did not receive a cancellation schedule as per regulations. Then I called to take out a new contract I kept speaking to different people who would either hang up or put me on hold for no reason. I called again and was told that my contract will be done after I send documents and an SMS with the details will be sent within 5 min. I waited over 24 hours still nothing. Today I called to speak to Merrisa who was rude telling me it's my duty to keep people's details she put me on hold and hung up . I called again and was transferred to her again I asked for the details to send documents she told me I'm being rude I asked in what way she hung up on me instantly. Firstly I will report Vodacom for cancelling a contract and not sending a cancellation schedule to me. Also how your agent treat potential clients is shocking to the least. I am disappointed with your treatment