Horrible service from *********** people

I did a Sim Swap at a Vodaco Chats store and after 36 Hours my number is still not activated. After several calls and being sent from Pillar to Post I am told I have to go back to the shop to have my sim Card cleared because it is still pending and the customer care line can not help me as I did this at the shop and not with them. What kind of nonsense is that? I am told they need to verify if this is not ***** and they would call me if cleared. I was told the card wil be activated after 4 hours. I called after 6 hours to say it is not activated. I was told it usually takes 24 hours, I called after 24 hours and was told they will investigate. after 36 hours I called to say it is not yet activated then I was told to go to where I had done the Sim Swop. Very very poor customer service. They hire people and not even train them properly to ensure client satisfaction.My number is ***. I dont know how they are expecting to get hold of me as they do not have any other num ber hat they asked from me except te very one they are not activating.