HORRIBLE SERVICE FROM DEBBIE, WESTVILLE VODACOM

Debbie called me last week with info that I am due for an upgrade and a free Samsung. She will send me email to confirm, which did not happen. She promised everything will stay the same as well as the monthly premium. She actually downgraded me to 100 call minutes, deactivated my caller ID and her number is not accessible to clients. When I called Customer care I was told to go to my nearest Vodacom store , which is 100km from me. Arrived there, just to be told the lady - Debbie. - needs to reverse it and give me back all the previous benefits. Now I wait. WORST SERVICE EVER! BEWARE OF THIS AS THE LADY AT STORE TOLD ME IRATE CLIENTS LAND UP AT THEIR STORE...