NM
Ndi M

1 reviews | Active since Mar 2019

28 Mar 2019, 08:58

Horrible Service from Vodacom, be careful before signing up for Uncapped WiFi services.

<p>Have subscribe with Vodacom wifi the Uncapped service, I m the 16th day with out the service. But still no 1 has contacted me, I even escalated to the CEO's office, I got an email say some1 will contact me this never happened. The worse think you can't cancel the contract , you must pay more for that. I asked them if they are the one's not complying with the terms of contract this is response I got below. "Dear customer In response to your email below. There&rsquo;s nothing I am aware of on our contract in your case. However, when we have not delivered service as per agreement. The company does use discretion by crediting the clients for the days that were not serviced. Regards, ********** Nolubabalo Mokhele Fibre To The Home Support vodacom.co.za /fibre Customer Care ********** I m stucked with the bad service!!! Something is not right with the contract of Vodacom, I know I am not an expect.. but it's wrong.&nbsp; its as if they are allowed to not render the service as per the contract but&nbsp; the customer has no right to terminate the contract when they breach it. They only have a clause for when customers default , but they can default as they please.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2019, 09:01
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team