Horrible Service for the second time

This is the second time my Mom buys data via her bank account and doesn't receive it from Vodacom but it shows that the money went off the bank. The problem is my father bought a contract phone for my mom on his name and he works long hours so it's impossible for him to phone vodacom the whole time to rectify their fault. I want vodacom to rectify this immediately, because now my Mom have to sit without data again because of their negligence. It's the second day now she's still waiting for vodacom to rectify it. I mean really my mom and dad are married so they can phone my mom and speak to her although the phone isn't on her name, because this is vodacoms fault that they haven't laid the data. And this isn't the first time this happened to my mom. Last time we had to drove up and down to portshepstone I mean it costs them allot of money. Vodacom rectify your mistake, and we want something in return for all my moms inconvenience.