Horrible Service for Fibre Installation

Dear Vodacom, Today is the 17th of September 2020, and I logged a call for relocation on the 18th of July 2020.tTo date, my fibre is not installed, so basically, tomorrow will be exactly two months of no joy. A week never passes without me calling Vodacom asking for an update - even now, I am writing this email, while waiting (for 20minutes now) for someone t answer my call. Every time I call, your consultants (Astrid, Matlodi, Yandiswa,Mohammed, Gloria, Aviwe etc.) promise to escalate this matter for me so that I can be assisted, and non of that has happened. I don't think I have received this level of bad service in my entire existence. No one calls me to let me know what is happening, and to make matters worse, it still get charged every month for such a service. This interim LTE 100 GB router I was given is not worth the money I pay - even now this thing is not working! I need Vodacom to take me serious as a customer and resolve my issue as soon possible! Failure to assist me, I will cancel my contract. Please take this email as my 30 days notice of cancellation should I not get assistance within the next 30 days.