Horrible service for a new customer experience

I took out a contract and did not receive a confirmation SMS or agreement. I have been sent from pillar to post between Vodacom customer service, online administrators and your courier partners.

After a lot of back which I had to do myself, I found that your consultants captured my details incorrectly and the contract had to be cancelled.

Your Facebook administrators further disregard my requests for referral to your complaints department.

Apologies for "inconvenience" do not seem to understood by your Facebook administrator. Please correct your errors (no fault of mine) without causing me more inconvenience.

I have requested to lodge a formal complaint and copies of all call recordings with your service teams, failing which I will take further action.