Horrible service

If you are considering applying for fibre internet with Vodacom, think twice! The most horrible service ever. The first 2 months we had NO internet connection. It took several weekly calls and a technician to finally come to the property to sort out the problem. The worst was navigating the robotic toll customer care line. You will be kept waiting for at least a half hour if you lucky not to get cut off or sent from pillar to post. Once we finally sorted out the internet connection, we were incorrectly billed and had to waste several phone calls over a period of 4 months to finally get the billing right. Now, I discover that my installment amount has increased by R50 - in spite of signing a contract for a specific amount for a year. I visited a local branch twice and one call via the toll line - initially I was told that it was a vat increase (in spite of NO vat increase), thereafter I was told that Vodacom has a right to just up my contract and that I should have read the T&C's!!!! What a load of bull. The staff service is shocking and quite frankly they don't care. Save your sanity and use another service provider. I will never deal with Vodacom again.