Horrible Service

I am deeply disappointed at the service received from Vodacom

I paid my account up on the 20th of August, and shortly after I paid up, my account was cut off. I have been contacting Vodacom on several occasions for assistance, and I always get the same answer: "We will activate within the next 48 hours". It has now been more than a month that I cannot use my cellphone because of this.

I paid my account at the branch. After the account was cut off 3 days later, I called Vodacom to find out what was going on. The service consultant advised me to go back to the branch.

I went BACK to the branch, where they called the accounts department and the accounts department said that they will assist with opening up the account within 48 hours. After 2 days (I was being lenient with the time), the account was still not open. I called the accounts department to find out what was going on, and they advised me that I needed to send the proof of payment to them (note that this wasn't at any point communicated to me previously). I did so, and called the accounts department back two hours after submitting the documentation to ask if they had received it. The lady confirmed that the service will be open within 48 hours.

A week later my account was still not open. I went BACK to the branch to assist me, and they told me there is nothing they can do besides give me the contact details of the accounts department as this is the department that deals with the account.

It is now more than a month and I still don't have the account activated.

I am very unhappy and feel that I have used all resources possible to try and solve this from my side, even though this is NOT my mistake. I asked the consultant at the branch if I can cancel my account, since Vodacom obviously doesn't want me as a customer and because I only have left until December on my contract, but they informed me that I can only cancel in December or I will pay a penalty.