Horrible service-Extremely annoyed

I am extremely annoyed and upset with Vodacom. They suspended my account with no warning, although my account was only 1 month in arrears. The day I made a promised to pay via Tobi and less than 2hrs later my account was suspended. Why give your customers the options to PTP, but this is ignored. I find it very unprofessional that Vodacom treat their loyal customers like this in their time of hardship. With Vodacom suspending my account i will be held liable for reconnection fee on each of my 10 cell numbers, which is very unfair on me, as your customer.

To top it off Vodacom Insurance has been charging me twice for insurance premiums. They deduct premiums via debit order from my bank account and insurance premiums are added to my vodacom invoices. I have raised this with Vodacom via their Complaints/CEO email adress but received no feedback regarding this matter.

Thinking my relationship with Vodacom is long over due and I will be cancelling all my cell phone contracts with them when it expires.