Horrible Service Experience

On Monday 26 October 2015 I ordered a mobile router. I received it on Wednesday 28 October at around 10:00 and called immediately to activate it. I was told it work within 24 to 48 hours however it Monday 2 November and still not working.<br> <br> I have spoken to the call centre every day and each person says something different. The frustration of having to explain myself over and over and answering all the security questions is indescribable. They say anything just to get you off the line. <br> <br> I have literally been on the phone and holding for hours with Vodacom.<br> <br> I called again this morning and guess what. \We have escalated the query and it will be resolved in 24 hours"<br> <br> I am 100% sure it will not be resolved and I don't know what to do anymore. <br> <br> Service is dead and long forgotten in South Africa. """