SG
Sifiso G

1 reviews | Active since Jan 2024

17 Oct 2024, 03:37

HORRIBLE SERVICE

Good morning everyone I'm currently residing at Oxford Heights (Montana) we been struggling with vodacom network since from Saturday morning they have been sending me from pillar to post. Yesterday a guy called me yesterday claiming to be a technician I explained to the guy that we are still at work can he perhaps come after hours the guy agreed and he never pitched up.

I'm frustrated and angry at the same time due to the poor service I'm getting getting from Vodacom it's the second time experiencing THIS POOR and UNRELIABLE SERVICESI think it's time that our complex also give other networks an opportunity to come and install their cables for internet. We have never received any apology from them or explanation of what is taking place,the only thing which they good at is deducting money in our accounts for THEIR HORRIBLE BAD SERVICE.

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2024, 07:44
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

SG
Sifiso G's update18 Oct 2024, 04:26
Reviewer Update
Good morning everyone I'm currently residing at Oxford Heights (Montana) we been struggling with vodacom network since from Saturday morning they have been sending me from pillar to post. Yesterday a guy called me yesterday claiming to be a technician I explained to the guy that we are still at work can he perhaps come after hours the guy agreed and he never pitched up.

I'm frustrated and angry at the same time due to the poor service I'm getting getting from Vodacom it's the second time experiencing THIS POOR and UNRELIABLE SERVICESI think it's time that our complex also give other networks an opportunity to come and install their cables for internet.
  1. We have never received any apology from them or explanation of what is taking place,the only thing which they good at is deducting money in our accounts for THEIR HORRIBLE BAD SERVICE.