Horrible service

I am so disappointed in Vodacom4u, I app**** for a homerouter on the 24/11for them to give me feedback on the 27/11, bogus feedback to say that I missed a debit order and that they can't give me the product I app**** for, and they have approved a different product l, I should rather take a different product and upgrade later, but the product I want is on sale and when I upgrade later, I will not get the same discount. It doesn't take 4 days for you to tell me I missed a debit order, which I am unaware of as I have no return debit. I guess you have resorted to such. Giving people products they do not want so you can benefit later.