MW
Michelle W
1 reviews | Active since Aug 2018
03 May 2022, 15:43
Horrible service
Vodacom took a whole week to tell us that the fault is not on our side or theirs, all they can do is wait for the owner of the ticket to get feedback which is crazy because we get the short end of the stick. Never do we get the promised emails with the feedback.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 May 2022, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 May 2022, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MW
Michelle W's updateReviewer Update
04 May 2022, 12:39That is not acceptable, I complained to every consultant, and nobody was able to assist because they didn't know what was going on
MW
Michelle W's update04 May 2022, 12:39
Reviewer Update
That is not acceptable, I complained to every consultant, and nobody was able to assist because they didn't know what was going on