Horrible Service Delivery from Vodacom Fibre

We have been waiting for 3 weeks now for Vodacom fibre to physically come to our property and do the installation. Our entire family works from home due to COVID-19 and therefore having proper internet connection at home is crucial. We've called in at least 10 times and still have not gotten to any suitable conclusion. What more do we need to do Vodacom?? This is unacceptable, we are paying for a contract that's not even active.