Horrible service

Awful.

I were behind on payments due to covid and no income. After 3 month no phone call from them or nothing, just an sms that said my account will be deactivated. I had to call them and sort out a plan. My debit order was cancelled witch was normal. I made a payment after 4 month finally getting an income again. They ensured me that my debit order will be reinstated. Then I had to find out through my statement that I was in arrears again and that they did reinstate my debit order and I had to end up phoning them again.