Horrible service

I am truly disappointed with Vodacom. I initially took out a data contract when I first started working and I took out another phone contract end of the year 2023… when I lost my job beginning of this year I called the call centre to request for a settlement amount on both my contracts and the insurance,paid the amount in-store however I received a call just a few months after that to inform me that my account was in arrears(apparently the insurance and data contract was still active). I called the call centre again 3 days ago to request for closure yet again and I was advised to call accounts(to no avail) or go to the store to pay the outstanding balance. I visited Vodacom Midrand and paid an amount of more than R2500 and when I called cancellation to close the account I was told that I still need to pay more money for early termination of which I did yesterday because I want this nightmare to end.I honestly don’t understand why it is so difficult to cancel a contract with Vodacom and why they don’t give out the correct information or amount.I am livid