LB
Lesedi B
1 reviews | Active since Oct 2024
04 Mar 2026, 14:39
Horrible service
I’m so tired of Vodacom. They keep on messing up my data plan . Last month they gave me the wrong plan and I had to pay extra amounts. They promised to fix it and return my original plan but now I’m being charged crazy amounts again. I tired of their incompetence . I will not pay again.
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Vodacom's replyOfficial
05 Mar 2026, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2026, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lesedi B's updateReviewer Update
06 Mar 2026, 09:47 I have had a data bundle sim-only contract with Vodacom since January 2023. The contract was supposed to end in January 2026. I was planning on getting a new data contract with vodacom but salesperson from Vodacom called to ask if I wanted to renew my contract instead. I was paying R380 per month for 100gigs day data plus 100gigs night data by January 2026. I agreed to a contract renewal of 200 gigs day data plus 200 gigs night data for R399 per month starting from 1 February 2026. When I checked my data balance on 1 February, they gave me 40 gigs night data plus 40 gigs day data. The Vodacom Sales person signed me up for the wrong data deal OF 40 GIGS plus a video ticket .The amount I had to pay was crazy. I contacted Vodacom regarding this issue. They promised to reverse the plan to my original plan of 100 gigs per month. They reversed it back to the 100 gigs in march . The problem is that instead of being billed the usual R380 amount, I was billed the huge amount of R585.65. They also didn't cancel the vodacom video ticket that I asked to cancel. They still haven't done anything to resolve this issue
LB
Lesedi B's update06 Mar 2026, 09:47
Reviewer Update
I have had a data bundle sim-only contract with Vodacom since January 2023. The contract was supposed to end in January 2026. I was planning on getting a new data contract with vodacom but salesperson from Vodacom called to ask if I wanted to renew my contract instead. I was paying R380 per month for 100gigs day data plus 100gigs night data by January 2026. I agreed to a contract renewal of 200 gigs day data plus 200 gigs night data for R399 per month starting from 1 February 2026. When I checked my data balance on 1 February, they gave me 40 gigs night data plus 40 gigs day data. The Vodacom Sales person signed me up for the wrong data deal OF 40 GIGS plus a video ticket .The amount I had to pay was crazy. I contacted Vodacom regarding this issue. They promised to reverse the plan to my original plan of 100 gigs per month. They reversed it back to the 100 gigs in march . The problem is that instead of being billed the usual R380 amount, I was billed the huge amount of R585.65. They also didn't cancel the vodacom video ticket that I asked to cancel. They still haven't done anything to resolve this issue