HF
Hilgardt F
1 reviews | Active since Aug 2015
01 Mar 2022, 11:42
Horrible service!!!
Horrible!!! We took out a cellphone laptop contract in 2019, which should come to an end now. Phoned Vodacom, only to find out that their system shows 2020. (they upgraded from an old system onto the new, and the information was not transferred correctly) We have all the proof, stating that we started paying in 2019, not 2020.
However, now they say, on a recorded line, it is what it is.
There is no way I am going to pay an extra year for their incompetence.
Stay away... Far far away!!!
Ridiculous
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2022, 12:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HF
Hilgardt F's updateReviewer Update
01 Mar 2022, 19:16Vodacom contacted me right away.
Thank you for that.
Matter has been resolved.
5 Stars for the way you have handled this.
Thank you
Thank you for that.
Matter has been resolved.
5 Stars for the way you have handled this.
Thank you
HF
Hilgardt F's update01 Mar 2022, 19:16
Reviewer Update
Vodacom contacted me right away.
Thank you for that.
Matter has been resolved.
5 Stars for the way you have handled this.
Thank you
Thank you for that.
Matter has been resolved.
5 Stars for the way you have handled this.
Thank you