Horrible service

Vodacom Fibre is probably the worst in world for service delivery. I’ve been a loyal customer for over 5 years on R900 a month 100 MPBS package and I bought a new house. I have been trying to call the call centre number (***) to try and move it to the new estate which is also covered by Vodacom without fail. They just take my details but they never bother to show up. I have made five calls, one lasting as 25 minutes, but they ignore me as soon as I drop the call. One agent **** and told me they will send an urgent as 11 am; I could tell in the voice that they are lying , needless to say, one came. In the meantime time I’m paying 3000 a month on mobile data because they don’t want to move my fibre. Sometimes I think they are doing this on purpose so that they can make more money. I even tried to switch to MTN, Cell C or Telkom, unfortunately the don’t cover my estate. I have never been treated so badly by any service provider in my life.