Horrible Service

I'm appalled by the service I'm receiving from Vodacom and yet they're quick to debit one's account and slacking in resolving issues. How is a customer's problem that their M2 system is not functional. I have had a pending query since March on my upgrade and for the past 3 weeks I'm told their M2 is not working when I want to cancel my contract because they failing dismally to resolve my issue. They're really taking Poor Service to another level Herewith are references to my queries: S4-IDM29-9XC8N & A2-OM7M-E2HVC All I constantly get is the famous "We'll have a consultant get in touch with you" & to date I'm still waiting on that call.