Horrible service

Hello,

I am writing to express my disappointment and frustration with the Vodacom customer service, both at the call centre and the store. I was sold a data sim at the Jabulani Mall Vodacom store and was informed that an eSIM would be activated for me as my device is not a dual-sim. However, I have been repeatedly denied access to the eSIM activation process. I have been told that the eSIM is offline for over five months.

I attempted to contact customer care by calling the number 082135. I spoke to an agent named Pretty, who hung up on me and was put on hold for more than two minutes. I called again to request the name of the agent assisting me, but it was necessary to speak to the supervisor, was also put on hold again for more than two minutes. I then requested to speak to the manager, but was informed that managers were unavailable at the 24/7 call centre.

I attempted to contact customer care again and spoke to an agent named Londiwe, who informed me that the manager was busy. I requested a manager, but was told that there was no manager or team leader available at the call centre.

I am requesting a cancellation of the contract on the following number: ***. If I am unable to obtain any assistance with the eSIM, I will be forced to cancel the contract

Contact no :*** Email:*** Regards, Zamo