Horrible service

On the 30th of July 2022 i placed an order for a phone to be delivered at my house. Firstly i got a ridiculous time frame. The order was going to be delivered weekday from 8am to 5pm. Like we have no jobs we have to sit at home to wait for a phone. The reason we have an online option is because we don't have time to go wait in store for the phone but anyways they asked to have a copy of the ID to be shown when the delivery guy comes he needs to see it however i need the original ID to scan into work which i have explained to vodacom. The delivery guy (Ram services) eventually came on the 3rd of August and refused to give my mother the phone. They called me and said he can't give her the phone so i advised him he can come drop it off where i work which was 15 minutes away. The guy refused as its not his area to deliver. So we made arrangements that he will come the next day to my house to deliver the phone as my mother had the original ID however they took the phone back to the hub and left the phone there. Vodacom had sent a message to reschedule the delivery date so i had called vodacom, waited on the line for soo long only for the agent to drop my call. I had called again and the lady that answered the call was so rude and she clearly was not ready to receive a call on the dialer however she had me on hold for a while only to come back to tell me that i have to now wait 72 hours to receive the phone and yet again they still could not give me a proper delivery time. I advised the agent i would like to cancel the order and the agents response was i have to receive the order first before canceling the contract yet the whole point of canceling was they have been giving me a very hard time to even receive the order. The agent then hung up on me. Wasted so much airtime and got no where. My partner then called Ram service and was advised that we either have to wait 72 hours for the phone to be delivered or i have to stay at home today and not go to work to receive the order. What kind of service is this?? my contract has not even started with vodacom and this is the kind of service i get , i am worried about the kind of service I'll receive if i am in a contract for 3 years.....absolutely disappointed with this service and yes my phone still at the hub after all these wasted calls.