Horrible service by VODACOM ***** department

In January 2021 I discovered that my ID number was used to obtain a contract **********ly with VODACOM in 2008. I discovered this when my application for a iPhone contract was declined. I sent VODACOM and email in March attaching my ID, affidavit as required. It took me many emails and Twitter follow ups to get acknowledgement from VODACOM ***** department. There is Thabo who kept on saying they did not receive my ID, of which I sent three times already.

Now yesterday(22 April 2021) I received an email from VODACOM saying (Kindly note that the account number provided has been closed already). Unfortunately this response is not assisting to clear my name. What does it mean because early March I went to MTN for a new contract and it was rejected as well due to the same problem.

The casual manner in which this manner is handled, I believe is the same way that contracts are approved without doing any security checks....pure carelessness and no regards for peoples reputation.