Horrible Service by Vodacom

Item: Vodacom
Rating: 1
Author: Zola M

I have been communicating with Vodacom ***** dispute with no success after they have sent me an email confirming the receipt of the requested documents and they will revert back to me after 7-14 days since the 23rd of February, no feedback.

They advised that I should not contact vodacom only the ***** consultant will communicate with me and to date I haven't received any form of communication.

I find it very difficult to deal with vodacom on this matter and I need someone to give me feedback and the documents used to open the ********** account on my behalf.

Thank you.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Apr 2022, 10:45

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Apr 2022, 10:45

Official

Zola M's updateReviewer Update

20 Apr 2022, 09:07

Good day

Please note that no form of communication extended to me regarding the outcomes.

I would like to request the documents used to open this ********** account.

The documents can be emailed to me directly on my personal email address that I have used to communicate with vodacom.

Thank you.

Zola M's update20 Apr 2022, 09:07

Reviewer Update