Horrible Service by Vodacom

I app**** end of January 2022 for a phone contract at Incredible Connections Wonderpark under Vodacom and my application was flagged because the saleslady app**** twice on their system. It is now May 2022 and I still did not get any assistance from both Incredible Connections and Vodacom. When I call vodacom, I am told that Incredible Connection has to assist which they cant!!!! How is it possible that Incredible Connections has more power on what happens on Vodacom's system?????