SA
Shezaad A

1 reviews | Active since Mar 2017

03 Mar 2017, 19:48

Horrible service by Vodacom

<p>it has been a horrible experience with Vodacom in January I took a 24 m contract with Vodacom for 279 pm 20gig promotion I get debited this month for R3700 I mean what the hell just for data there is no way I used more than 20gig a month how can Vodacom justify this this month I have so far used 8gig but my bill is siting at 4500 to be devoted at end March if this wa the case I with never taken this contract it was clear said I pay 279 pm for 10gig during the day and 10gig at night I need this contract cancelled and I need answers now I went to a store in lenasia and there were very unhelpful I am pretty ****ed of never in my life have paid so much for data acc no I ********** </p>

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SA
Shezaad A's update04 Mar 2017, 09:36
Reviewer Update

Well I will be waiting because total ******* to pay over 3000 in data how does Vodacom justify this also this month you want to debit me 4500 it a mobile data I only use it occasionally this total ******* seriously false advertising my contract is 329 pm and that what I should be devoted for I await your feedback or this will go to court