Horrible service by *********** staff

<p>I waited 2 hours to be attended to by a consultant to upgrade my contracts. This took place on Sunday the 2nd of October. I upgrade my cell phone contract as well as my data contract. The phone I wanted was out of stock and they not getting new stock in. My second choice of phone, they didn’t have the colour that I wanted, so I had to accept the colour they gave me. Got home Sunday from the store all to find that the sim card is not compatible to the phone, so I was without a phone as my old phone was handed in for repairs. Had to go back to the store the Monday to get the correct sim card and the consultants response was " they didn’t tell me that these phones need different sim cards". The phone in question is a Samsung S6, so it’s not a new phone. All of this was resolved by Monday. Then my promotional data, for my phone, was not loaded, when I phoned the store I was advised that the only person who can activate it is the Manager and that the manager is on training. My data contact that was upgraded is only effective as of 1st November, this I found out yesterday when I called your call centre. Based on my experience I want to cancel all my long standing contracts with vodacom</p> <p> </p>