Horrible service - being ignored for almost 4 months

Being ignored for so long (from Jun/July 2023 till now) has pushed me to publish this horrible service from Vodacom. Phoning and sending emails doesn't bother them, the only thing that they are good at is sending me the invoice with extra charges of which they failed to explained. I'm so disgusted with Vodacom. I regret my loyalty to them, they don't deserve at any more.