HORRIBLE Service

I contacted the cancellation department last month and after a bit of back and forth, I signed the cancellation doc. Now, a month later, I haven't heard anything back, so I call them.

The first agent never answers, just a line with dead air. The second agent sounds like she had me on loudspeaker while tending to her child. After prolonged periods of silence and getting nowhere she ends my call and sends me to a survey. ***?