HORRIBLE SERVICE AT VODACOM!!

HORRIBLE SERVICE AT VODACOM!!!! My contract ended on the 28th of June 2020. On the 20th of July I called to cancel my contract at the cancelations department by a consultant by the name Mzwandile Thwala. At the end of the conversation I was told that the contract has been cancelled and that I will receive an sms to confirm. At the end of the month I was charged again. I called the cancelations department multiple times over the next 3 months. I went to the Vaal Mall Vodacom branch and was told I couldn't be helped. All the consultants I've been calling have been telling me the same thing and to this day the contract has not been cancelled. As the months went by the charges accumulated and I was told to pay R1580.82 in fear of being blacklisted on the 27th of October 2020 at the Three Rivers branch. Today on the 30 October, I went back to confirm my cancelation and still my account has not been cancelled.