Horrible service as always from Vodacom Fibre

I app**** for Fibre on the 7th and received confirmation via WhatsApp from *** that I will be receiving a router and the installation team will be onsite within 7 days max. I've always had horrible service from Vodacom Fibre at my previous address, I only went with them now because only they have coverage at my new address. They have once again lived up to their bad reputation and I have a feeling I'm going to regret this decision but I have not choice at this point because cellphone reception is very bad in my area.