DK
Dennis K

1 reviews | Active since Oct 2016

21 Oct 2016, 08:35

HORRIBLE SERVICE AND THEFT

<p>Vodacom granted an upgrade from my account without my knowledge and started debiting me for it.</p> <p>I contacted customer care numerous times and they never get back to me </p> <p>The shop that the upgrade was done at has contacted vodacom also but they still refuse to adress their error and they keep telling me my account is in arrears </p> <p>I have been a loyal customer and never missed a payment, i spent close to a R1000.00 monthly on vodacom and thanks to this **** service and lack of accountability I will take my business elsewhere and they will be hearing from my lawyer !</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2016, 09:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DK
Dennis K's update15 Nov 2016, 14:05
Reviewer Update

This problem was never resolved !! please contact me !!