Horrible Service and Poor Professionalism

Yet again Vodacom disappoints with service. I received my Iphone 12 order today via delivery and did not get the USB C Charger with the order. When I did the order/upgrade online, a consultant called me to confirm the order. Her username is Munya001. She confirmed over the phone that I will be getting this adapter with the phone as part of the promotion. Now when calling Vodacom to query this, I get the run around for 40 minutes as no-one can assist me. This is absolutely ridiculous and horrible service. It is not the first time experiencing this with them. All I want is my adapter charger which is due to me with the order. But all I get is a million excuses from many different departments not wanting to take responsibility!!!! Really sickened by this Vodacom.