Horrible service and no feedback on out of stock items

So I saw this extremely nice deal on Vodacom's website and since i was eligible to do my upgrade, I was excited that i will be getting the Samsung S9, Samsung J4 and Dex station. Everything was done on 24 July. The next day it was confirmed that i will recieve my devices by 27 July. From the 27the till 31 July, i followed up only to hear that my order is on back order due to one of the items being out of stock, but customer care dont know which one. Nobody was able to tell me when i will be getting my phone. Today for the first time, on the website there is a notification advising clients that there is a delay of 6 WEEKS!!!. If anybody told me this when i did the upgrade, i would not have chosen this deal! Now apparently, due to the DEX station being out of stock and nobody at Vodacom recieves ETAs from their supplier..., the rest of my order cant be delivered due to it not being completed! Being a sales centre supervisor myself, this is the worst customer service i have experienced!