Horrible service and Misrepresentation

I was contacted by Vodacom Rewards representatives to discuss upgrading my current cell phone contract. During this call, I was informed that the new monthly fee for the upgraded contract would be R329. Based on this information, I agreed to proceed with the upgrade. However, to my dismay, I later discovered that the new fee was actually R400, significantly higher than what was communicated to me. Upon raising this issue with your customer service team, I was informed that a review of the call recording confirmed that I was indeed provided with false information. Despite this acknowledgment, I am disappointed to report that the upgrade reversal, which was promised to rectify the situation, has not yet been processed. This delay has caused considerable inconvenience and financial strain. Every time I have to contact Vodacom and I keep on being promised a resolution. I have spoken to multiple agents that promise to give me feedback but that never happens.