MM
MugariNyeleti M

1 reviews | Active since Mar 2017

04 Mar 2017, 20:29

Horrible Service and lack of s****s.

<p>Vodashop - The Campus Bryanston (Dimension Data)</p> <p> </p> <p>I am really disappointed by the service I received at this Vodashop. I collected my contract wifi device on Monday the 27th of Feb, and was told SIM card activation would take 24 to 48 hours. I visited the store again on the 2nd of March as my SIM had still not been activated and I was told again to wait another 12 hours. Till this very day, I am sitting with a device that isn't working because the SIM card still hasn't been activated?. I don't understand how it could take more than a week (because I'm assuming this will be not be resolved by Monday) to do a simple SIM card activation. </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Mar 2017, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 10:13
Official

Dear Mr Mugari,

I can't reach you, please note that an email has also been sent to you.

Regards,

Cassandra