Horrible service and lack of follow through

<p>I've been trying to upgrade my cell phone for 4 days now. I used Vodacom Online as it claims convenience and faster service...</p> <p>At first I wanted a Samsung Galaxy Note 7. I pre-ordered from Vodacom and had I not known about the issue I would have still been in the dark about my order since no one from Vodacom bothered to follow up and inform us- is a mass email that hard to send?</p> <p>Regardless, I decided to order the Samsung Galaxy S7 Edge on Smart S package on a bundle that includes a Tab 3 Lite, 10Gb data once off, 100Mb data monthly and a Samsung Powerbank. I filled in the online request this weekend and was told to expect a call within 24hrs. Later I received an email telling me that a consultant tried phoning me and that I must contact them now to complete the order. I am still trying to understand when I was called? I decided to follow up yesterday after work as I was again frustrated with the lack of follow through and customer service. I contacted them at around 16h50. My first call was answered but dropped immediately. I guess someone on shift was not willing to stay another 10min they are paid for... I then called back again, finally got through and was helped. I continued with my order and finalised it until I was read the terms and conditions when I experienced signal interruptions (the irony...) as I was driving home and could hardly hear the consultant. I asked the consultant to contact me back at 17h45 when I would be at home so that I can be contacted on the landline (again the irony). The lady agreed. I waited until 18h00. No return call. I again contacted Vodacom Online and was told after a long wait for the "system to respond" that no orders existed on my line. I was furious but kept calm and ask the consultant to assist me to redo the order and complete it. She assisted until I was given a deal that all the sudden no longer included the Samsumg Powerbank due to availability and when I asked what would be given in its place I was told that if there are no stock the deal simply does not include it and nothing is given in it place. I fail to understand the logic here. You get what you paid for right? That is why Vodacom endorses and follows the consumer protection act? I also fail to understand how a deal 1 hour back could include it but the latter it is no longer available... poor, dissapointing service... Should I now take business elsewhere since I will no longer receive my device today?</p>