Horrible service and *********** call centre agents

<p>I have purchsed over 2.3GB worth of Wifi bundles from Vodacom using *111# </p> <p>The transactions appear on my invoice and I have billed for them yet, I have not received these bundles and I cannot use them. They do not reflect on my aco**** balances either when I check on the Vodacom app. </p> <p>I called the call centre, spoke to 4 different agents over 2 days and NONE of them knew what Wifi bundles were! I had to explain it to them. Needless to say, my query STILL has not been resolved. </p> <p>These bundles are expring on the 31st of August and I have not even them and yet I have been billed for them. </p> <p>The service I have received from Vodacom is appalling! Its been a week now and I still have not received any form of feedback from them. </p>