Horrible service and cruel treatment of clients

I app**** for a 600gb (300gb anytime and 300gb night owl) black Friday promotion which was reduced to R299 for 24 months in November 2021 via a Facebook link that vodacom supp****. A consultant contacted me very quickly and we discussed the deal. She noticed that I was on a plan costing more than R299 so I was not allowed to take a lessor one so she suggested one deal which came with a smart TV with the same amout of data for about R550.00 and we concluded on that and she processed the deal. Came 1 December 2021 the deal did not kick in and I called to enquire. I was offered and apology and a promise to reinstate the deal as the system canceled my order in error. Came January 2022 I made a follow-up with vodacom and I have been getting lies after lies as until this day no one has contacted me regarding a way forward. I have been asking to speak to the supervisors but always told that they are working from home so they have been emailed by details and will call me withing 10 minutes after the call with the consultant and that haven't happend. I spoke to Lambrino on 24/01/2022, Lindi on 27/01/2022, Siphokazi on 29/01/2022 and Joy on 05/02/ 2022 who promised that team leader Kedi is actually in the office and will call me soon but never happed.