Horrible service and constant lies

Vodacom clearly waste customers time with taking complaints and then still do whatever they want on your account. I was told a week ago after lengthy discussions with regard to a penalty fee Vodacom want to charge after they were in error, that the penalty fee will not be charged, only the new contract fee. I received an sms to say debit order was going off on 3rd August with no amount. Someone then called me and I told them, no amount was given and they also assured me, only the new contract fee will be charged with no penalty. 3rd August came and just like Vodacom, they debit my account with a penalty fee. Very angry and annoyed at this extremely bad service. From the start of this contract, its been bad and im really regretting take this with them.