PJVW
Pieter Johan Van Wyk

1 reviews | Active since Aug 2019

30 Nov 2023, 15:00

Horrible service and client service from vodacom online sales!!!!

Horrible service from the guy that answered the phone he cant communicate properly and he is rude and just shut the phone in your ear!!! The call was made at 14:36pm on 30 November 2023. If he dont like working with clients why work there? Why should i stay polite if he is so rude? Vodacom really need to look into their customer service i will never purchase online from vodacom again!! Horrible service. Also the address is wrong which we gave 100% accurately, i wanted to know if he can make sure vodacom gave the address correctly to ram as it keeps showing on the waybill that the delivery was unsuccessful but this vodacom assistant keep saying in 2 weeks he will contact them if i can wait. Firstly it says 3 to 7 working days not 14, secondly he needed to check the address to see if vodacom gave it over to ram correctly which he kept talking around it People dont order on the vodacom app rather buy at other shops. But thank you to Natasha she had excellent service i would love to give a 5 start to her for her friendly and helpful service

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Replies (3)
PJVW
Pieter Johan Van Wyk's update30 Nov 2023, 15:16
Reviewer Update
The only 2 people that were able to assist us was christina and natasha thanks to those 2 beautiful people for their lovely assistance
PJVW
Pieter Johan Van Wyk's update30 Nov 2023, 15:19
Reviewer Update
And a great thanks to charity from the online sales department for assisting me in this matter such a kind sweet person
Vodacom
Vodacom's reply01 Dec 2023, 08:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team