LT
Lize T

1 reviews | Active since Jan 2012

06 Jul 2016, 10:06

Horrible Service....again

<p>I am so fed up it's not even funny. I never had any issues with Vodacom, but the last month i have had endless problems. First with Data that just vanished and now with them debiting R125.89 MORE off my bannk account that they should have. I tried since Saturday to sort this out. BOTH times I phoned they where offline (as always). I logged a hello peter complaint - got a very quick response that someone will contact me.....it's 3 DAYS later AND NOTHING - you are *****ing my money and I have had enough. I have been a loyal customer for 14 years and this is how you treat people. My invoices show you should have taken off R850.01 (I also worked it out to be R850). Your call centre staff ( when you are actually online) is so incompenant, I just waisted 30mins of my time - with noone being able to give me a answer. This is disguisting service. Cant wait until my contract is done, I will be leaving Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 10:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team