HORRIBLE SERVICE

Vodacom has sold me a router that never worked and returned it, this sale was done over online. Now 13 March VVM company calls and says am handed over and to my surprise i did not even know that VODACOME handed me over. Then called customer line and Keenan assisted and called VVM to ask which account was handed over and he came back to say He will send this to his legal side but told them that i do not have an account with Vodacom. Ref was -*** you think this will be sorted but here we are 16 Nov 2023 Now in shop they could not assist me until, coz it was online sale. Until I meet Sizwe Msiza from Centurion who shame tried everything to assist and we finally got it , with some lady called Mandisa or/ Lebo they sent the query to be closed and it got to this person that i do not know who closed the so not the whole amount without reason and now i have to go though the same process that took months to the people who sees that the mistake was done by VODACOM. Issacs from cape town called me because of Sizwe and He still says he cannot verify me yet i have a prelegal account in store and i cannot speak to team leader no can he resend this to the PERSON who wrote off the account to leave 400.00. like how, coz they can see that the amount was to be written in full- YHOOOO KE LAPILE KA THIS NETWORK